Support

Get All Your Questions Answered

 

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Top Questions

How do I activate Shozam on my computer?

Did you purchase the program and it still shows trial version? Need to have the program activated on another computer? Forgot your registration key?
Go to the help page for the Activation Tab (in Step 1 of Shozam)

How do I upload the gallery to the web?

Having trouble uploading your gallery? Not sure of your upload settings? Getting an upload error?
Go to the FTP upload preset verification steps article in the knowledgebase

How do I integrate the gallery with an existing website?

Do you have an existing website? Not clear how you can best integrate the Shozam generated gallery with your site?
Go to Frequently Asked Questions (FAQs) of the User Manual

Frequently Asked Questions

Frequently Asked Questions (FAQs)

Do you have additional questions? Take a look at our FAQs.

Opens in a new windowManual FAQ

Opens in a new windowForums FAQ

Helpdesk Knowledge Base

Helpdesk Knowledge Base

The Knowledge Base is maintained by our Helpdesk technical support team and contains a list of articles with solutions to common issues. You can easily search it to find the answers you need.

Opens in a new windowKnowledge Base

Shozam User Community - Blogs & Forums

Shozam User Community - Blogs & Forums

Get the most out of Shozam. The Shozam User Community is where Shozammers like you learn, share and interact. Find answers, ask others, offer your own tips and tricks, stay updated and give us feedback.

Opens in a new windowCommunity

Shozam User Manual

Shozam User Manual

Links to User Manual pages are also found throughout the Shozam program.

Opens in a new windowManual

 

Resources

Resources

Get additional resources for using the advanced multimedia features of Shozam (audio and video) as well as extending functionality through the use of HTML.

Opens in a new windowResources

Helpdesk Technical Support

Helpdesk Technical Support

***NEW*** Helpdesk Portal Website: http://support.komotion.com

Search and submit a request from our new support portal.

Attention Verify you can receive emails from us

Add "shozam.com" and "komotion.com"domain to your email "safe list." After you submit a ticket, a confirmation email is sent to you right away, from support-team@komotion.com. If you do not see this email in your "inbox," check your "bulk mail" or "junk mail" folders.

Opens in a new windowGet Support

Order Support

Order Support

Shozam orders are processed by RegNow, a Digital River company and the largest provider of electronic download services (EDS). They handle order information, transactions questions, download help, lost downloads and activation keys and CD orders and shipments.

RegNow 24/7 contact information:
orders@regnow.com
1-877-353-7297 (USA)
1-952-646-5331 (International)

Opens in a new windowOrder Support

 

External web resources

External Web Resources

View a list of useful web resources on a variety of digital imaging topics. Go to: External Web Resources

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Reviews


Read what customers have to say about our exceptional support...

"Excellent helpdesk and support."

Julie Sinclair, Sheffield, UK
www.juliesinclair.com

 

"I appreciate your prompt and in-depth responses. I value the service equally with the product, and you've impressed me in both areas. Thank you for making Shozam a successful part of our endeavors."

Larry Allen, San Jose, CA
Allen's Portrait Arts
www.pro-photo.com

 

"Thank you for your (amazingly) fast reply! What a breath of fresh air to get answers in terms that a "plebe" can understand - wow! Actual bonafide help! You guys rock."

Yvette Neumann, Bellingham, WA
Particulars Studio
www.particularsstudio.com

 

"I don't think I have ever experienced such prompt and efficient support service."

Roger Andrews, Llantwit Major, UK
Landmarks Andrews Studios
www.landmarks.co.uk

 

"WOW! Thanks for the ultra-quick response. Very impressive! I'm a customer for life now!"

Paul Timpa, New York, NY
Trail Blazer Media
www.trailblazermedia.com

 

"Thank you! You have been a tremendous help! As a business, we appreciate your promptness & wonderful product."

Vijay Thakar, Rolling Meadows, IL

 

"You guys do a great job with support."

Christian Garing, Florham Park, NJ

 

"Thank you for such quick service. I am really excited by this product, and it's hard to get me excited about programs. This is going to be a great benefit to me. Thanks again for the speedy reply."

Steve Dye, Salem, VA
Steve Dye Photography
www.stevedyephoto.com

 

"The help I received from the Shozam Help Desk has been outstanding. Thanks!"

Wolfgang Gessl, Woodstock, CA
SDI Graphics
www.southsidedigitalimaging.com

 

"A BIG thank you to customer support. I will certainly recommend Shozam to all my friends."

Barrie Rees, Pembroke Dock, UK

 

"Tutorials and Help are excellent and easy to follow. You won't need to buy a book to use this software - it is so simple!"

John Hooton, Croydon, UK
John Hooton Photography
www.johnhootonphotography.com

 

"I am highly impressed with your customer support. My sincere thanks."

Chris Egwuibe, Enugu, NG
Purple Triangle Communications
www.purpletriangle.info

 

"Thanks again for your responsiveness. Your customer service/support is right on the money. Keep up the good work."

Moreno Tagliapietra, New York, NY
www.watercolorphotography.com
www.dorothysilk.com

 

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